Staff++
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Reporting
Staff++ implemented a new reporting system. The new system is a bit different from the old Staff+ reporting system. We now support reporting online and offline players. Reporting events can be send to discord using the Staff++ Discord Integration plugin. Below I will explain how to set up and use the reporting system.

Configuration

The configuration is pretty self-explanatory. Make sure you have this section inside your configuration file and enable the reporting module by setting enabled to true
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# No permission required for regular users, requires "permissions.report" permission for moderator commands.
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reports-module:
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# Whether or not the plugin will use "/report" features.
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enabled: true
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# The sound that is played to staff when someone is reported.
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# Set to "NONE" to disable.
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sound: ORB_PICKUP
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# The cooldown, in seconds, for using "/report".
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# This is disabled for players with the "permissions.report" permission.
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cooldown: 10
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# Whether or not the player that reported another player will be visible in GUIs.
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show-reporter: true
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# Whether or not a staff member must provide a reason when resolving/rejecting a report
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closing-reason-enabled: true
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# Types of reports. When configured the reporter will see a UI where he must choose the type
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report-types: []
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reporter-notifications:
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# The reporter will be notified the moment he comes online that he has reports OPEN or IN_PROGRESS
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notify-on-join: true
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# Enable status change notifications. Whenever a staff member changes the status to one of the specified statuses, the reporter will be notified (if he is online).
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# Statuses must be semi-colon separated
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status-change-notifications: IN_PROGRESS;RESOLVED;REJECTED
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# command hooks
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accept-commands: []
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reject-commands: []
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reopen-commands: []
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resolve-commands: []
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Report commands

players

    /reportplayer [playerName] [message] Report a specific player.
    /report [message] Report something but don't link a specific player to it.
    /my-reports Open the GUI to show the reports you created.

staff members

    /reports Used to manage reports. You can list or clear all the reports of a player
    /manage-reports Open the manage reports GUI.
    /find-reports Search reports by different criteria

Report permissions

Player permissions

Following permissions are used to allow players creating reports
    staff.report Permission to create a report
    staff.report.view-my-reports Permission to open the my-reports GUI
    staff.report.bypass Permission to bypass getting reported

Staff permissions

    staff.reports.manage.view Permission to view all reports. If a staff member does not have this perm, he won't be able to manage reports
    staff.reports.manage.delete Permission to permanently delete reports
    staff.reports.manage.accept Permission to accept reports
    staff.reports.manage.resolve Permission to resolve reports
    staff.reports.manage.close Permission to close reports
    staff.reports.manage.reject Permission to reject reports
    staff.reports.manage.teleport Permission to teleport to a report creation location
    staff.reports.manage.reopen-other Permission to un-assign other staff members from their reports
    staff.report.update.notifications Permission for receiving notifications when a report is accepted/deleted/closed

Report lifecycle

OPEN

When a report first gets created it get the status OPEN, open reports can be picked up by any staff member with the correct permission.

IN_PROGRESS

After a staff member picks up a report it gets placed into the status IN_PROGRESS. When one member of staff picks up a report no other member can handle this report. The staff member who picks up the report gets assigned to the report. He can un-assign himself from the report through the GUI. If he un-assigns himself someone else can pick up the report again. Staff members with the staff.reports.manage.reopen-other can also un-assign other staff members from their reports.

RESOLVED

A staff member can manage reports assigned to him. If he deems the report to be completely handled he can resolve the report. When a report is resolved, other staff members can view it in the closed reports GUI.

REJECTED

A staff member can manage reports assigned to him. If he deems the report to be incorrect, or spam, or just not enough information he can reject the report. When a report is rejected, other staff members can view it in the closed reports GUI.

Screenshots

manage reports
Unresolved reports GUI
Manage a report
Last modified 5mo ago